About the role
As a Team Leader, you will play a vital role in our customer service operations. Your primary responsibility is to oversee and guide a team of customer support representatives, ensuring they deliver exceptional service to our clients. You will be the primary point of contact for customers, handling inquiries, providing information, and resolving complaints across various channels, including phone, email, and chat. Your leadership and communication skills will be key in maintaining high customer satisfaction and a positive company image.