About the role
We are looking for a Team Leader to manage and drive VAS sales (Retail Finance, RC Transfer, and other services) by leading a team of telecalling executives and maximizing revenue.
Responsibilities:
- Manage and drive performance of the VAS telecalling team.
- Ensure daily and monthly achievement of VAS revenue targets (Finance, RC Transfer, other services).
- Drive higher attachment rate of VAS on Retail closures.
- Coach team on VAS pitching, objection handling, and conversion techniques.
- Monitor daily performance and improve conversion from Retail to VAS.
- Collaborate with Retail team to ensure seamless handover for VAS pitching.
- Track and improve team productivity (calls, talk time, conversions).
- Maintain discipline on CRM updates and process adherence.
- Handle escalations and support team in closing high-value opportunities.
- Work on document collection to ensure a smooth end-to-end process for VAS.
Requirements:
- Strong sales and upselling skills.
- Experience in team handling and coaching.
- Good understanding of finance / RC transfer products.
- Strong objection-handling and negotiation ability.
- Target-driven mindset with focus on revenue.
- Graduate with 3-7 years of experience.
- Experience in telecalling / inside sales / VAS / financial products preferred.
- Prior team handling experience is a plus.
- Fluent in English, Hindi and Kannada or Tamil. Need at least one between Tamil or Kannada language.