About the role
- Lead and manage the CLM Domestic Diversified | Inbound team, providing direction and support.
- Develop and execute strategies to enhance team performance and productivity.
- Ensure efficient workflow management and timely resolution of customer inquiries.
- Foster a positive and collaborative team culture, promoting open communication.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Identify training needs and facilitate professional development opportunities.
- Collaborate with other departments to align goals and ensure seamless operations.
- Monitor and analyze team performance metrics, identifying areas for improvement.
- Implement process improvements and best practices to enhance efficiency.
- Serve as an escalation point for complex customer issues and provide timely resolutions.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum 5 years of experience in a team leadership role, preferably in a customer service environment.
- Proven track record of successfully managing and motivating teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- Strong problem-solving and decision-making abilities, with a customer-centric approach.
- Proficiency in using CRM systems and data analysis tools.
- Ability to work independently and manage multiple priorities effectively.
- Demonstrated leadership skills and a collaborative mindset.
- Strong organizational skills and attention to detail.
- Flexibility to adapt to changing business needs and a dynamic work environment.