About the role
• Investigate the complaints received and reply to the client or the regulators/clients as the case may be
• Liaise with exchange on matters pertaining to the customer complaints forwarded by the exchange
• Attend the Investor grievance redressal meetings called by Exchange
• Managing various Monthly Regulatory reportings within the Regulatory Deadlines.
• Co-ordinate within the company with different departments, to address / resolve the grievances of the clients
• Give continuous feedback to all departments on steps to be taken to reduce complaints