About the role
The French Language Agent is responsible for providing exceptional customer service and support to French-speaking clients. This role involves handling inquiries, resolving issues, and ensuring client satisfaction through effective communication in French.
Key Responsibilities • Respond to customer inquiries via phone, email, or chat. • Provide accurate information about products, services, and policies. • Resolve customer complaints and issues efficiently. • Translate documents and communications between French and English as needed. • Collaborate with other departments to address client needs. • Maintain records of customer interactions and transactions.
Qualifications • Graduate in any stream. • Fluency in Canadian French and English (spoken and written). • Proficiency in using CRM software and other tools. • Minimum 2 years of contact center experience.
Key Skills Required • Knowledge of Canadian French culture and etiquette. • Ability to multitask and work in a fast-paced environment. • Previous experience in translation or interpretation is an added advantage. • Strong communication and interpersonal skills. • Excellent problem-solving abilities and attention to detail. • Experience in customer service or a related field is preferred. Qualifications: BACHELOR OF ARTS