About the role
Overview
The Processor – HRM is a resource with required level of expertise, responsible to handle employee data updation (Hire, Job Data Changes / Personal Data Changes / Termination etc) per standard operating procedures and 100% accuracy. The resource is responsible for workflow management for resolving employee/ customer issues. He/ she works with the respective managers to identify process improvements by identifying issues, process delays, and quality problems and display ownership in executing corresponding solutions
Formal Education & Certification
Bachelor’s degree in any discipline SAP knowledge Advance computer knowledge required (MS- Office Applications) Proven ability to adapt to new tools by applying logical approach Working Experience of 1.5 – 5 years in Employee Data Management Process. Typing speed of 30 wpm with 100% accuracy
Desired Education & Certification (Either one or multiple)
· Any certifications pertaining to employee record management
Knowledge & Experience
· Excellent understanding of core process step and impact thereof
· Excellent process knowledge of Employee Data Management.
· Ability to properly research, identify, and document a system defect
· Good understanding of various Systems/ applications being used to process
· Ability to understand :-
o the client administrative environment
o the various Systems being used to process a participant issue
o Workflow Management
· Basic understanding of MIS
· Good understanding of Service level agreements.
Behavioral Attributes
· Good analytical, problem-solving and decision making skills.
· Good interpersonal, verbal and written communication skills.
· Logical and efficient, with keen attention to detail.
· Strong customer service orientation.
· Ability to work in a team-oriented, collaborative environment.
· Effective Troubleshooting skills.
· Learning agility – Aptitude to venture in to unknown territories.
· Good researching skills
· Highly self -motivated, dire cted and should be high on initiative.
· Ability to effectively prioritize and execute tasks.
Core Role Responsibilities
· Manage company Structure, New Hire/Rehire, Separations, F&F Settlement, Payroll updates, etc.
· Review and Approve Personal Information Changes. Contact management if any new hire is submitted with incorrect information or if anything is missing.
· Supports answering helpdesk calls by making appropriate research as per standard procedure..
· Updates information in the WFM scheduling system, performs analysis to determine impact to available resources for the day.
· Runs Daily Pending PA report that is provided to the HR Ops Team.
· Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage.
· Performs Workforce Management reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions.
· Conducts weekly audits of EE Data between all systems. Partners w/ IT on data discrepancies.
Work Conditions
· Occasional extended work hours to meet deadlines.
· Ability to work 24*7 shift timings.
· Ability to deliver effective training sessions.
Qualifications: BACHELOR OF COMMERCE