About the role
Key Result Areas Supporting Actions Cost management (System & Communications) Monitor the flow of delinquent accounts into the Collections system. Verify that all accounts are properly categorized and actioned according to the defined collection strategy. Coordinate with relevant teams to address any system issues or discrepancies Plan and prepare for testing new methodologies or strategies to improve collection effectiveness Handle invoice payments, budget vs Actuals and budgeting for CollectionWorkz Collection systems and Automation Gather requirements from stakeholders for the collection system. Coordinate with internal teams and external vendors to ensure alignment with project goals. Monitor project progress and identify any potential risks or delays. Configure collection systems to accommodate and execute these strategies effectively. Conduct regular reviews and adjustments to optimize strategy performance Manage, resolve and escalate any system issues and keep track of productivity loss Compliance and audit Ensure that documentation is maintained in accordance with internal norms and regulatory requirements. Update any necessary documentation to reflect changes or updates in the collection system or vendor evaluations Document any modifications, updates, or configurations made to the system Address any queries or concerns related to documentation management, audit logs, or regulatory compliance People Management NA