About the role
Job Purpose: To process US payroll and Payroll related activities Profile Requirement
- Good exposure of US Payroll customer with Workday report writing.
- Create customize reports in Workday as per request
- Coordinating with the client, Flexible and ensuring the deliverables are met on time
- Analytical skills to identify issues and opportunities for improvement
- Handling escalations and coming up to preventive measure / controls
- Process On cycle / off cycle pay run
- Good understanding of US Payroll processes
- Meet the required productivity metrics as per defined target for the line of business
- Understanding the critical requirements and do necessary follow ups with the stakeholders to get the required information for processing the request
- Good communication skills to coordinate with client and other stakeholders
- Willing to work in US Shift (5:30 pm to 3:30 am and 6:30 pm to 4:30 am during day light saving)
- Willingness to extend the shift to ensure the deliverables are met as per defined schedules
- Liaising with the On site team and Vendors for faster resolution as per the SOP
- 100% Work from Office.
Competencies/Skills:
- Knowledge of Workday Payroll ERP
- Good oral & written communication to communicate with internal and external stakeholders
- Customer focused, enthusiastic and flexible to be approached for win-win situation
- Ability to adapt and work in a targeted environment as per the process requirement
- Good analytical thinking, questioning, negotiating and influencing skills
- Adaptable to change and ability to work under pressure to meet the daily / weekly targets
- Should be customer centric and be focused on delivering excellence as per the process
- Basic keyboard proficiency and multitasking while handling calls
- Ability to work with the team and focus on the assigned accounts
- Should be willing to work in night shifts / shift extension as per the client request
- Effective MS office skills (MS Excel)
Must-Have: Workday Report writing experience Good-to-Have: Experience on Workday Payroll ERP Qualifications: BACHELOR OF COMMERCE