Technical Consultant

As a Technical Consultant, you have technical expertise with strong client-engagement skills. You understand the complexities of enterprise banking environments, from core systems and data integrations to modern SaaS architectures. You will bring hands-on engineering experience and customer empathy to every engagement. This role blends delivery and customer advocacy.

The core responsibilities for the job include the following:

Solution Implementation and Delivery Excellence:

• Design enterprise-grade software solutions aligned with customer and platform requirements.
• Ensure solution quality through rigorous testing, peer reviews, and adherence to standards.
• Lead technical tasks from requirements gathering through deployment.
• Troubleshoot implementation issues and collaborate with teams to resolve them efficiently.

Customer Engagement and Technical Partnership:

• Act as a trusted technical advisor to clients throughout the implementation lifecycle.
• Translate business objectives into technical designs and configuration approaches.
• Conduct technical workshops, design reviews, and demonstrations to build client confidence.
• Support delivery and ensure a seamless transition from implementation to production.
• Maintain ongoing engagement with customer technology teams to support solution stability and evolution.

Cross-Functional Collaboration and Enablement:

• Collaborate with Product Engineering, Architecture, and Delivery teams to align implementations with Zafin's platform strategy and standards.
• Identify reusable patterns and best practices that support continuous improvement.
• Participate in knowledge-sharing sessions and communities of practice.
• Provide mentorship and guidance to junior developers or consultants.

Operational Support and Quality Assurance:

• Assist in post-implementation support and troubleshooting, ensuring system reliability and customer satisfaction.
• Monitor production performance and coordinate with Operations teams to support uptime and data integrity.
• Document and report key implementation learnings for future improvements.

Requirements:

• Strong understanding of the software-development lifecycle, integration patterns, and modern API architectures.
• Knowledge of cloud concepts, with Azure preferred, CI/CD pipelines, and containerization using Docker and Kubernetes.
• Familiarity with banking systems and data-integration frameworks in enterprise financial-services environments.
• 7 or more years of experience as a software engineer, technical consultant, or customer engineer, preferably in SaaS or banking-technology implementations.
• Proven ability to deliver end-to-end or integration solutions in Java, Spring Boot, REST APIs, Apache Kafka, and PostgreSQL.
• Demonstrated client-facing experience managing technical discussions, requirements, and expectations.
• Experience in Agile delivery environments, including Scrum and TDD/BDD.
• Experience troubleshooting complex, distributed systems in production environments.
• Application development experience in large enterprise or hybrid-cloud environments.