About the role

About : is a fast-growing vertical SaaS start-up, funded by Insight Partners, PeakXV (Surge), Infoedge, Tenacity and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. We're looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base. Job Description:This Customer Success role at BEAM AI is ideal for engineers, estimators, or project managers frommechanical, civil, electrical, or construction backgrounds who want to transition into a client-facing role.Acting as the technical expert, you’ll bridge communication between customers and the estimating team while driving adoption and success. It’s a great opportunity to leverage your technical knowledge, enhance customer relationships, and be part of a dynamic team disrupting the construction software industry. Proficient at CSA (Civil-Structural-Architectural) trades & MEP trades. In-depth understanding of trades across the CSI master-format. Responsibilities of the Role:Lead and optimize customer onboarding to ensure efficiency and scalability.Drive product adoption and usage, enabling customers to realize full value from Beam AI. Manage key accounts, strengthen relationships, and proactively address churn risks while driving renewals.Represent Beam AI on customer calls, clarifying technical queries and communicating requirements to the estimating team.Track and analyze customer success metrics (CSAT, NPS, renewals, churn) to improve outcomes. Identify and execute upsell opportunities, acting as a strategic advisor to accounts.Foster customer advocacy through case studies, testimonials, and referrals.
Requirements for the Role:Degree in Mechanical, Civil, Construction, or Electrical Engineering, or relevant experience in construction estimating.3+ years of experience in estimating, project management, or client-facing roles particularly for US / Canada customers.Strong communication and interpersonal skills with a proven ability to build relationships. Empathy, tact, and professionalism under pressure.Passion for customer success and delivering value.
Strong analytical and problem-solving abilities.Ability to meet deadlines and adapt in a fast-paced, fluid environment.Willingness to work in a start-up setting and evening shift (aligned to US business hours). Confidence in representing the company on customer calls and explaining technical details clearly.

Technical Customer Success Manager

About the role

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