About the role
Job Summary
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.
Key Responsibilities
● Customer Interaction: Act as the primary customer contact, delivering exceptional service.
● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
● Product Knowledge: Stay updated on company products, services, and trends.
● Customer Experience Improvement: Identify and recommend improvements for customer experience.
● Technical Support: Assist with product setup, troubleshooting, orders, and returns.
● Database Management: Maintain accurate customer records in the database.
● Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
● Reporting: Generate reports on customer satisfaction and improvements.
● Training: Train new customer service representatives if needed.
● Team Collaboration: Participate in team meetings and improvement initiatives.
Qualifications & Skills
● Education: Diploma/ degree in Electrical/ Electronics field preferred
● Skills: Excellent communication, problem-solving, and multitasking skills.
● Technical Proficiency: Proficiency in customer service software and Microsoft Office.
● Mindset: Strong organizational skills and a customer-centric mindset.
Requirements
Qualifications & Skills
● Education: Diploma/ degree in Electrical/ Electronics field preferred
● Experience: Experience in customer service or a related field.
● Skills: Excellent communication, problem-solving, and multitasking skills.
● Technical Proficiency: Proficiency in customer service software and Microsoft Office.
● Mindset: Strong organizational skills and a customer-centric mindset.
Benefits