About the role
We are seeking a technically proficient and detail-oriented Senior Executive – Technical for the Financial Inclusion (FI) Banking vertical. The incumbent will be responsible for providing technical and operational support for banking-related platforms, coordinating with banks and technology partners, resolving technical issues, monitoring system performance, and ensuring the smooth delivery of banking services through designated channels.
Designation: Senior Executive – Technical
Department: Financial Inclusion (FI) – Banking
Experience: 2–5 years
Employment Type: Full-time
Roles & Responsibilities
- Providing instant technical support to PSU Bank BCs.
- Troubleshooting banking application software-related issues.
- Supporting software installation, updates and smooth application functioning.
- RD Service installation, configuration and troubleshooting.
- Biometric device installation, MATM device installation , Passbook device installation, configuration and troubleshooting.
- Fingerprint ,biometric login-related issues.
- Device setup, configuration and connectivity support.
- Resolving day-to-day technical challenges faced by BCs.
- Providing remote field-level support wherever required.
- Coordinating with the concerned technical,Bank,HO teams for unresolved issues.
- Maintaining proper tracking and follow-up of technical complaints,tickets.
- Ensuring minimum downtime of BC devices and banking applications.
- Supporting the FI team in resolving technical issues during daily operations and business activities.
Requirements
2–5 years of experience in technical support, banking technology, IT operations, application support, or financial inclusion projects.
Experience working with banking applications, digital banking platforms, payment systems, or Business Correspondent (BC) operations will be preferred.
Prior experience coordinating with banks, technology vendors, and field operations teams is desirable.
Strong troubleshooting and problem-solving skills.
Understanding of banking systems, digital financial services, and transaction processing.
Knowledge of application support, incident management, and basic networking/connectivity concepts.
Proficiency in MS Excel, MIS reporting, and data analysis.
Strong coordination, communication, documentation, and stakeholder-management skills.
Ability to manage multiple technical issues, prioritise escalations, and work within defined timelines.