Technical Lead

10+ Years

Full-Time

• Lead end-to-end ServiceNow implementation and enhancement projects.
  
• Design, develop, configure, and customize ServiceNow applications and modules.
  
• Work closely with business stakeholders to gather and analyze requirements.
  
• Provide technical leadership and best practices for ServiceNow development.
  
• Manage workflows, integrations, scripting, and platform customizations.
  
• Lead a team of developers and support team members.
  
• Ensure platform performance, security, and scalability.
  
• Perform code reviews and maintain development standards.
  
• Coordinate with cross-functional teams for project delivery.
  
• Troubleshoot and resolve complex technical issues.
  
• Support deployment activities and production releases.
  
• Prepare technical documentation and knowledge transfer sessions.
  

• Strong experience in ServiceNow platform development and administration.
  
• Expertise in:
  
  • ITSM
    
  • ITOM
    
  • CMDB
    
  • Incident Management
    
  • Change Management
    
  • Service Catalog
    
  • Flow Designer
    
  • IntegrationHub
    
• Strong scripting knowledge:
  
  • JavaScript
    
  • Glide API
    
  • Business Rules
    
  • Script Includes
    
  • Client Scripts
    
  • UI Policies
    
• Experience with REST/SOAP API integrations.
  
• Hands-on experience in Service Portal and UI Builder.
  
• Good understanding of Agile/Scrum methodology.
  
• Strong leadership and stakeholder management skills.
  
• Excellent communication and problem-solving abilities.
  

• 10+ years of overall IT experience.
  
• Minimum 5+ years of relevant experience in ServiceNow.
  
• Experience in leading teams and managing client interactions.
  
• Ability to work independently and drive project delivery.
  
• Strong analytical and troubleshooting skills.