About the role
- In the area of service delivery, you will be responsible for delivery of global SAP Access Services with ownership and accountability, this includes delivery of ongoing IT and/or Business Projects, apart from regular baseline support and enhancement activities, special focus on S/4 HANA authorizations including FIORI
- Accountability for delivery of a global service or part of a global service delivered across all regions or certain specific regions, reporting to the Service Owner
- You will be the point of Contact and representative of the Service and team that provides the service
- The role has a matrix reporting relationship with Functional Manager for Service-related responsibilities and Team Head for local, people management & development activities
- Key for you is to understand of customer expectations and impact of service issues
- Maintain good relationship and manage expectations of the Customers while being able to deliver agreed expectations
- Collaborating relationship with other team managers and staff, located inside as well as outside the Centre
- You will be responsible for Work planning, Resource allocation and Effective reporting of the Service and the
team on an ongoing basis - Working with Service Provider resources and Third-Party vendors, required to deliver the service where relevant
- Contributing to developing the local strategy and help execute the strategy for delivering a service in alignment with the global IT strategy from the Centre, builds commitment to strategic direction
- Responsibility to provide SAP user-based license measurement for both, SAP initiated measurement and internal recharging, and also for selection, hiring, development and retention of talent
- Facilitating and developing team members to work effectively as part of the Global team
- You will be conducting timely performance reviews, training need assessments, IDPs, etc and ensuring completion of development targets for teams and/or re-evaluation from time-to-time as required
- Responsibility for retaining key talent, knowledge management and performance management of under performers
- To ensure alignment of team-members to the Global teams and build a motivated, high performing team
- Also to ensure process adherence and Compliance to Linde procedures & policies, and you must have the ability to think, plan and execute within defined policies and objectives
- Additionally, you will be responsible for defining new processes, standards, addressing process gaps and modifying existing processes depending on the needs of the service
- You should have ability to deal with process exceptions effectively – showing flexibility, good judgement, service orientation and risk management
- Also, Identifying opportunities for process improvement, harmonization and Globalization