About the role
Responsibilities:
- Monitor Oracle Integration issues
- Perform first-level triage of failed iFlows, API calls, and scheduled jobs
- Validate data flows between Oracle and downstream systems (e. g., payroll systems, third-party vendors, and internal McDonald's applications like GIA).
- Escalate unresolved or critical issues to L2/L3 support or development teams with detailed logs and context.
- Support daily health checks for Oracle integration points (e. g., SFTP connections, OAuth tokens, and certificates).
- Document recurring issues and contribute to operational runbooks and knowledge bases.
- Collaborate with the functional solutions team and scaled services teams to ensure integration reliability and compliance.
- Participate in shift-based monitoring coverage, including weekends or holidays if required.
Requirements:
- Bachelor's degree in computer science, information systems, or a related field (or equivalent experience).
- Familiarity with Oracle modules and integration touchpoints.
- Exposure to integration concepts such as iFlows, APIs (OData/SOAP), SFTP, and IDocs.
- Strong analytical and communication skills.
- Willingness to learn and grow in a cloud-native environment.
Preferred Qualifications:
- Hands-on experience with Integration Suite monitoring and Oracle provisioning.
- Exposure to Cloud ALM, CPI, or API Management.
- Basic knowledge of XML, JSON, or scripting for log analysis.
- Familiarity with ITSM tools like ServiceNow or Jira.
- Understanding of HR data sensitivity and compliance requirements (e. g., GDPR).