About the role
Responsibilities:
- Own the end-to-end pre-policy medical journey(doctor consultations, reports, medical checks) across insurers.
- Manage integrations with 20+ insurance companies and external vendors via APIs.
- Drivenew product features and use cases to improve customer experience and operational efficiency.
- Act as the single point of contact for insurers, vendors, and internal teams.
- Lead and coordinate a team of~8 developers to deliver high-quality, scalable solutions.
- Solvereal-time operational challenges and ensure faster turnaround across workflows.
- Define and track KPIs around TAT, success rates, partner experience, and system reliability.
- Translate business requirements into clear technical specs (PRDs, APIs, workflows).
- Work closely with engineering teams on API design, integrations, and system architecture discussions.
- Drive execution across multiple stakeholders, insurers, vendors, ops, and internal teams.
- Lead sprint planning, prioritisation, and end-to-end delivery of features.
- Ensure smooth coordination across multiple external partners.
- Continuously identify process gaps and optimise workflows.
Requirements:
- Strong technical background (hands-on coding + API understanding).
- Experience working on API integrations, system workflows, and external partner integrations.
- Proven ability to lead developers (team of 5-10 engineers).
- Excellent stakeholder management across multiple external partners.
- Strong program management skills, ability to manage complexity, timelines, and dependencies.
- Ability to solve operational challenges quickly and drive execution.
- Experience in Insurance / HealthTech / BFSI ecosystems.
- Exposure to multi-party integrations (vendors, partners, aggregators).
- Experience in 01 product building or scaling operations-heavy products.