Technical Product Manager

Technical Product Manager – Global Healthcare Exchange (GHXI)

Role Overview

• Hands-on, individual contributor role focused on driving product delivery that aligns with customer needs and strategic business objectives.
• Build a deep understanding of GHX products and the customer journey across supported ERP systems.
• Act as the key link between engineering, customers, and business teams, working closely with Product Owners, Product Managers, and end users.
• Translate complex business requirements into clear, actionable tasks for engineering.

Key Responsibilities

• Assess ERP opportunities and customer needs to build business cases and product roadmaps.
• Convert business needs and customer feedback on ERP integrations into clear product requirements, broken down into releases, epics, and user stories.
• Write user persona scenarios that illustrate B2B market problems and justify why a requirement is needed.
• Work with engineering and cross-functional teams to align on scope, effort estimates, and release timelines.
• Explore integration options with various ERP and MMIS systems, partnering with internal teams and external ERP business partners to deliver an optimal customer experience between GHX products and ERP platforms.
• Hold regular checkpoints with development, customers, and business stakeholders to ensure timely, high-quality integration delivery.
• Identify and communicate risks and issues, and propose mitigation plans.
• Stay current with industry trends, ERP platform changes, and best practices in integration design and architecture.
• Support business and customer success teams with product expertise and technical guidance.
• Define and track KPIs to measure integration effectiveness, user adoption, and customer satisfaction, driving continuous improvement.
• Collaborate with other Technical Product Managers overseeing ERP integrations to share knowledge, align roadmaps, and prioritize work for engineering.

Key Competencies

• Collaborative team player with a strong technical mindset and attention to detail.
• Strong organizational skills, with the ability to resolve conflicts and manage differing viewpoints.
• Skilled in risk assessment, prioritization, and mitigation planning.
• Excellent communication skills with both internal and external customers.
• Experience leading meetings, setting agendas, driving decisions, and negotiating.
• Ability to navigate complex relationships and balance stakeholder interests to achieve results.

Required Experience

• 5+ years of professional experience with technical products, preferably with a B2B integrations background.
• Experience communicating technical solutions to internal and external audiences.
• Mandatory: experience in ERP integration or B2B integrations.
• Self-directed, with strong initiative and organizational skills.
• Sound technical product management skills and a customer-focused mindset.

Required Qualifications

• Bachelor's degree in a related discipline, or an equivalent combination of education and experience.
• Proven ability to work collaboratively across multiple business and technical functions.
• Certifications in relevant product management and Agile methodologies.