Technical Product Support Specialist I

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Offers, Pricing and Revenue Management is a team of airfares experts supporting airline and agency customers within the Customer Care organization. The team is looking for Business Analysts with the Global Distribution System and/or travel industry background.

Themain duties consist of delivering high-quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, including some revenue generator products such as Agency Retailer, Agency Managed Commission, Direct Fares Filing. The position is also intended to analyze and research on Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.

 
Job duties and responsibilities:

• providing specialized Pricing, Shopping and Fares support to Sabre customers, suppliers, and partners

• analysing mid to high complexity level airfares related issues in both real time and certification environments using diagnostics and database visualization tools to determine and recommend corrective actions

• highlighting priority of required system fixes depending on financial impact and system’s usability levels

• safeguarding Sabre’s Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research

• supporting development and marketing staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product

• problem tracking and escalations to other technical levels and teams

Requirements:

• strong analytical and problem-solving skills

• self-motivated, able to work under minimal supervision

• readiness to learn airline fares system

• excellent English communication skills

• excellent interpersonal and teamwork skills

• previous travel industry experience preferred

• basic understanding of Sabre APIs/ATPCO is a plus

• Knowledge of Sabre GDS is a plus

Important:

While the responsibilities outlined above represent the core focus of the Offers, Pricing and Revenue Management role, this position is also an integral part of the Customer Care Support organization.

This team is made up of specialists who provide critical support to the distribution business, covering travel agencies, airlines, hotels, and car rental vendors. As part of this model, team members may be involved into collaborating across functional areas and might be required to support different domains to ensure operational continuity and effective issue resolution.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.