Technical Project Manager – Exchange

Job Description:

Position Title: Technical Project Manager – Digital Workplace Services (DWS/UXT)

Location: Bangalore, India / Global Delivery Model

Reporting To: Head of DWS User Experience & Transformation (DWS UXT)

Role Summary:
 

The Technical Project Manager is responsible for leading multiple medium to large scale, global Digital Workplace transformation programs and strategic technology initiatives across multiple regions. This role requires strong expertise in project management, infrastructure transformation, workplace technologies, stakeholder engagement, financial governance, and cross-functional stakeholder management.

The incumbent will manage multiple projects involving End User Computing (EUC), Microsoft 365, Messaging, Virtualization, Collaboration Platforms, Data Migration, Printing Services, Cloud Adoption, Security Compliance, and Workplace Modernization using AI while ensuring successful delivery within scope, budget, quality, and timelines.

The role serves as a key interface between Business, Architecture, Security, Operations, Vendors, and DWS technical teams.
 

Key Responsibilities:

Technical Project Delivery

• Deliver complex infrastructure and workplace technology projects including:
  • Microsoft 365 & Collaboration Services
  • Exchange Online & Mailbox Migrations
  • Active Directory & Identity Services
  • Azure Cloud Services
  • Citrix & Virtual Desktop Solutions
  • Windows Infrastructure
  • Shared Drive & Data Migrations
  • Enterprise Printing Services
  • Security & Compliance Initiatives
  • Endpoint Management Platforms
  • Automation & Process Optimization
  • Prompt engineering and AI agent driven efficiency improvement
• Ensure successful design, implementation, testing, deployment, and transition to production.
  
   

Governance & Executive Reporting

• Establish and maintain project governance frameworks.
• Prepare executive dashboards, Operco / Steering committee presentations, and periodic status reporting.
• Present project health, risks, budget status, and strategic recommendations to senior leadership.
• Drive project reviews and decision-making forums.
  
   

Stakeholder Management

• Partner with Global Business Units, DWS Leadership, Security, Architecture, Legal, Compliance, Procurement, and Operations teams.
• Build strong relationships with project stakeholders and sponsors.
• Manage expectations and ensure alignment between business and technical objectives.
• Lead workshops, steering committees, and executive reviews.
  
   

Risk, Compliance & Controls

• Manage RAID (Risks, Assumptions, Issues, Dependencies) processes.
• Ensure completion of mandatory validations:
  • Security Validation
  • Architecture Validation
  • Legal & Regulatory Approvals
  • Data Privacy Assessments
• Drive mitigation plans for critical risks and escalations.
• Ensure compliance with internal governance standards and regulatory requirements.
  
   

Financial & Resource Management

• Manage project budgets ranging from medium to large-scale programs.
• Create and maintain forecasts, resource plans, and effort tracking.
• Monitor financial performance and utilization of project resources.
• Track managed days (MDs), vendor costs, and budget consumption.
• Support business case development for UXT.
  
   

Vendor & Partner Management

• Lead relationships with technology vendors and service providers.
• Monitor contractual deliverables and service commitments.
• Manage procurement and vendor governance activities.
• Ensure accountability for external delivery teams.
  
   

Service Transition & Operational Readiness

• Ensure seamless transition from project implementation to BAU support.
• Validate support documentation, operational procedures, and knowledge transfer.
• Drive stabilization and hyper care activities following implementation.
  
   

People Leadership

• Mentor and coach Project Leads and Project Coordinators.
• Promote project management best practices across DWS UXT.
• Contribute to capability development and talent growth initiatives.
• Support succession planning and leadership development.

Required Qualifications:

 

Education

• Bachelor’s degree in engineering, Information Technology, Computer Science, or related field.
  
   

Certifications

• PMP / PRINCE2 Practitioner (Preferred)
• ITIL Foundation / Intermediate
• Microsoft or Azure Certifications (Preferred)
   

Experience

• 12 - 15 years of overall IT experience.
• 5+ years in IT Infra Project Management.
• Banking experience would be an added advantage.
• Proven experience delivering global Digital Workplace and Infrastructure Transformation Programs.
• Experience managing budgets, resources, and multinational stakeholders.
• Experience within Banking, Financial Services, or highly regulated environments preferred.

Technical Skills:

Core Technologies

• Microsoft 365
• Exchange Online
• Active Directory
• Azure Cloud
• Citrix Virtual Apps & Desktops
• Windows Server Platforms
• Endpoint Management (Intune, SCCM)
• File & Data Migration
• Collaboration Platforms (MS Teams, SharePoint)
• Expose to AI Agent driven automations.