About the role
JD Expectations:
- Ability to speak in Hindi, English, and any Regional Language
- Experience in handling voice and non-voice support channels
- Daily Deliverables
- Per day 25-30 tickets to be created
- Answer all calls with ZERO Abandon
- 1st response to all ticket emails within 1hr
- Closure of tickets within 24hrs
- Clear mailbox by responding to all follow-up emails within the same day
- Reminders to be sent for closure/ information pending cases (3 Attempts)
- Ad-Hoc reports if required
- Shift Flexibility
- Mon-Sat - 8.5Hrs productive effort per day
- Break management (1hr per day split into two 15mins, one 30mins)
- Leaves must be planned (Intimate before 10days)
- ZERO Unplanned last minute leave plans
- Basic computer proficiency and ticketing tools knowledge
- Customer-centric approach with problem-solving mindset
- Exposure to technical support or automotive domain would be an added advantage
- Candidate who can showcase ownership and be accountable