About the role
Are you a passionate Technical Support cum
Implementation and
want to be part of a great engineering team?
If yes, we both can end our quest. We are looking
for you and you will love becoming part of our family.
"Drucare is a
growing Health-tech company with a history of developing innovative solutions
in Healthcare domain. We are a team of motivated individuals that help each
other do remarkable things every day. Drucarians are active learners, have a positive
impact in the Healthcare sector and do exceptional work. We face challenges
together and we win together. And together, we deliver world-class solutions
that transform the way Providers and Patients uses technology.”
Apart from developing a world-leading SaaS Platform,
we believe in constantly enriching our culture with-in, and make it an abode
for Drucarians. We balance super hard work with having a lot of fun. In order
to achieve this, we are looking to expand the team.
Drucare is seeking a Technical Support cum Implementation who is smart, curious and
loves the challenge of solving problems that improve people’s lives. Our
comprehensive Healthcare management platform is built on the latest tech stack
and cloud technologies. You’ll collaborate with a fun and close-knit agile team
to architect, implement, test and continuously deliver new features and
solutions to our Healthcare customers.”
- We are currently hiring for the position of: Technical Support cum Implementation
- Years Of Experience required:
0-2yrs
- Joining Period: Looking for IMMEDIATE joiners only.
- Location: Hyderabad
Requirements
Requirements:
- Good communication
Skills
- Should be able to speak Hindi & English fluently
- Application learning abilities
- Client Relationship Management
- Any Graduation
Roles & Responsibilities:
- Speaking to customers to get to
the root of their problem quickly.
- Providing timely and accurate
customer feedback.
- Talking customers through a
series of actions to resolve a problem.
- Following up with clients to
ensure the problem is resolved
- Supporting the customer through an email
ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to
customers.
- Maintaining records of each phone call for
future reference.
- Offering exceptional customer service and
satisfaction.
- Maintaining a healthy relationship with the
clients.
- Ability to meet deadlines and prioritize
tasks.
- Actively listen to customers to understand
their issues or concerns.
- Receive customer calls to provide
step-by-step guidelines for the resolution of a technical issue
- Produce periodic reports of technical
support operations to company management.
- Using remote desktop
connections to provide immediate support.
- Properly escalate
unresolved issues to appropriate internal teams (e.g. software developers)
- The role of the implementation specialist is to be
responsible for implementation, configuration, training, and support the
successful adoption of Drucare software.
- The implementation specialist, in partnership with
team members and in line with the project plan, will interact directly with the
Hospital Admin and design and
- Support the use of the Drucare software with the
office staff to design, configure, Train and Implement.
- Participate as a key member of the core
implementation team charged with successfully implementing and supporting of
the Drucare software.
- Serve as the main point of contact
during the implementation process; on site go-live support and post
implementation.
- Awareness of the
different specialties of the doctors and satisfactorily resolving any
complaints or concerns related to products.
Benefits
- PF
- ESIC
- Health Insurance
- Yearly Hikes