About the role
Shift: 11:00 AM - 7:00 PM | Mon-Sat (Sunday Fixed Off) Experience: 1-2 Years in Voice Process / Technical Support / BPO
Interview Mode: Walk-in / Face-to-Face (11:30 AM - 2:00 PM)
Immediate Joiners Preferred Key Responsibilities
Voice Support & Resolution: Handle incoming customer calls, troubleshoot
technical issues, and provide accurate solutions.
Customer Retention: Maintain high first-call resolution (FCR) rates and ensure client satisfaction.
CRM & Record Management: Document call details, customer inquiries, and ticket statuses accurately in CRM/Excel. Qualification & Skills
1-2 years of experience in a Voice Process, Technical Support, or Customer Care role.
Strong issue resolution and customer handling capabilities.
Excellent verbal communication skills in English, Hindi and Bengali.
Minimum Qualification: Graduate.