About the role
Key Responsibilities
- Assist in creating, editing, and maintaining technical documentation such as user guides, release notes, FAQs, deployment notes, and product updates.
- Gather information from engineers, product managers, and subject matter experts to translate technical input into clear, user-friendly content.
- Follow documentation templates, style guides, and internal standards to ensure consistency and quality.
- Update existing documentation based on product changes, customer feedback, and release cycles.
- Support documentation activities in Agile workflows, including sprint-based updates and release documentation.
- Maintain documentation assets in content management systems (CMS) and documentation platforms.
- Collaborate with cross-functional teams to support documentation requirements for enterprise applications and products.
- Learn and apply structured authoring, version control, and publishing workflows as required.
Required Skills
- Strong written and verbal communication skills.
- Excellent attention to detail and ability to follow documentation standards and style guides.
- Experience supporting documentation projects for enterprise applications.
- Hands-on experience with Oxygen XML Editor, XML, and DITA.
- Good understanding of technical writing principles and documentation workflows.
- Familiarity with tools such as Confluence, Git, or similar collaboration and version control tools.
- Ability to work effectively with cross-functional teams.
- Quick learner with the ability to understand technical products, tools, and documentation systems.
- Strong time management skills and ability to meet deadlines.
- Understanding of the Software Development Lifecycle (SDLC).
- Exposure to software documentation and enterprise products.
- Experience with documentation publishing tools and/or Component Content Management Systems (CCMS).
- Understanding of Agile/Scrum methodologies.
Good-to-Have Skills
- Experience with API documentation.
- Experience working on AI-related projects.
- Exposure to leveraging AI for documentation creation, review, or process improvements.
- Exposure to documentation automation initiatives and process optimization.
Education and Experience
- Bachelor’s degree in English, Communications, Computer Science, Information Technology, or a related field.
- Technical writing certification, course completion, or equivalent training is preferred.
- 2–5 years of experience in technical writing, content writing, documentation support, or related roles.
Additional Information
Relocation Assistance Provided: Yes