Technical Writer

We are seeking a skilled and detail-oriented Technical Writer - DITA and Media Designer with 3+ years of experience in technical documentation, e-learning content development, and multimedia design. The ideal candidate should possess strong expertise in DITA/XML-based authoring, Articulate 360 and digital learning content creation. The role involves developing interactive training modules, technical documentation, multimedia learning assets, and LMS-compatible courseware to support business and customer learning initiatives.

The candidate will have responsibilities across the following functions:

Category: Technical Documentation:

• Create, update, and maintain technical documentation using DITA/XML authoring standards.
• Develop structured, reusable, and user-friendly documentation for products, processes, and knowledge repositories.
• Ensure consistency, accuracy, and compliance with documentation standards and best practices.
• Collaborate with subject matter experts (SMEs), developers, and business stakeholders to gather content requirements.

E-Learning Development:

• Design and develop engaging e-learning modules using Articulate Storyline 360 and other Articulate 360 tools.
• Create interactive learning elements such as: Assessments and quizzes, Knowledge checks, Interactive navigation, Scenario-based learning, Animations and simulations, Voice-over enabled training content.
• Convert instructor-led and classroom training materials into self-paced digital learning modules.

Media Design and Content Development:

• Transform PowerPoint presentations into professional video- based learning content (MP4).
• Design engaging multimedia assets, including: Infographics, Visual aids, Animations, Learning videos, Interactive graphics
• Collaborate with stakeholders to create visually appealing training and communication materials.

LMS and Publishing:

• Publish and package courses following SCORM standards.
• Ensure LMS compatibility and successful deployment of training content.
• Perform end-to-end testing and quality assurance of course packages before release.
• Monitor learning content functionality across different platforms and devices.

Quality Assurance:

• Conduct thorough reviews of technical documentation and learning content.
• Validate functionality, navigation, assessments, media integration, and learner experience.
• Ensure content quality, consistency, and compliance with organisational standards.

Requirements:

• Strong experience in DITA/XML-based documentation and structured authoring.
• Hands-on experience with Articulate 360 (Storyline 360 Rise 360).
• Knowledge of SCORM 1.2/2004 standards and LMS deployment.
• Experience in creating multimedia learning content and interactive training modules.
• Ability to convert PowerPoint content into professional video formats (MP4).
• Understanding of technical writing principles and documentation lifecycle.

Tools and Technologies:

• Articulate 360 Suite
• DITA/XML Authoring Tools
• SCORM Publishing Tools
• Learning Management Systems (LMS)
• Microsoft Office Suite

Preferred Skills:

• Experience with Confluence and Jira.
• Proficiency in Canva and Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects, etc. ).
• Knowledge of video editing and motion graphics.
• Understanding of instructional design methodologies and adult learning principles.
• Experience working in Agile environments.

Educational Qualification:

• Bachelor's degree in Technical Communication, English, Journalism, Computer Science, Information Technology, Multimedia Design, or a related field.
• Relevant certifications in Technical Writing, Instructional Design, Articulate 360 or Multimedia Development are preferred.

Key Competencies:

• Excellent written and verbal communication skills.
• Strong attention to detail and content accuracy.
• Creative mindset with an eye for visual design and user experience.
• Ability to work independently and manage multiple deliverables.
• Strong collaboration and stakeholder management skills.