About the role
Job Location:
On-site/Remote/ Hybrid
We are seeking a skilled and passionate Technical Writer & Community Engagement Specialist to join our company. This hybrid role combines clear, high-quality technical documentation with proactive community building to support product adoption, user success, and brand advocacy. You'll work closely with cross-functional teams to ensure users not only understand our product but feel empowered and engaged within our community.
Key Responsibilities:
Technical Writing:
- Develop and maintain product documentation including user guides, API references, FAQs, release notes, and tutorials.
- Translate complex technical information into clear, concise, and user-friendly documentation.
- Manage the documentation structure using modern documentation tools and version control (Markdown, Git, etc.).
- Edit and review content created by others for clarity, grammar, and consistency.
Community Building:
- Build and nurture a vibrant online community through platforms like Discord, Slack, forums, and social media.
- Create engaging content such as blog posts, newsletters, how-to videos, and community spotlights.
- Organize and support webinars, AMAs, hackathons, or virtual meetups to foster user engagement.
- Support developer or user advocate programs, and recognize active contributors.
Requirements
- 2+ years of experience in technical writing, developer documentation, or content development.
- Strong understanding of software development concepts, APIs, and technical platforms.
- Experience with documentation tools such as Markdown, Git, Docusaurus, Confluence, or similar.
- Excellent communication skills with a clear, user-focused writing style.
- Self-motivated, detail-oriented, and enthusiastic about user engagement and education.