About the role
Maintenance Operation-
▪ Responding to breakdowns
▪ Diagnosing faults
▪ Repairing equipment like Oven cleaning, Ac’s Compressor, Baking Equipment’s
▪ Maintenance of Electrical Equipment’s
▪ Resolving the complaint for Each Restaurants
▪ Respond quickly in the case of Emergency events
▪ Perform other Maintenance duties as per requirement
▪ Attending the Complaint Help Desk
Service Efficiency
▪ Achieving average resolution time. i.e. 48 Hrs.
▪ Achieving Preventive Maintenance schedule compliances i.e. 95%
Governance
▪ 100% PM check sheet updation.
Customer Complaint Handling Process
Ensuring 100% Complaint Closure within TAT
Safety Incidents
▪ Ensure safety at work area
Drive A Performance Oriented Culture
▪ Discipline and no behaviour issue
▪ Nil unauthorised absenteeism
Self-Development
1- System proficiency
2 - Training on new equipment
3- Able to work independently