About the role
Responsibilities:
- Maintain vending machine health, uptime, and transactions across locations.
- Perform Deployments and software installations.
- Troubleshoot L2 issues related to hardware, software, connectivity, payments, and inventory.
- Track refill orders, stacking reports, and identify anomalies such as repeated OOS trays or refill mismatches.
- Handle live incidents and tickets via Helpdesk/Kapture/JIRA and ensure timely resolution with RCA.
- Extract and analyse operational data using SQL/MySQL for downtime, refills, and inventory trends.
- Coordinate with Engineering, DevOps, Operations, Supply Chain, and Field.
- Engineers for issue resolution and deployments.
Requirements:
- Hands-on experience with Linux, networking, and system troubleshooting.
- Working knowledge of SQL/MySQL for data analysis.
- Familiarity with logs, dashboards, monitoring tools, and ticketing systems.
- Good scripting knowledge in Python/Bash is an added advantage.
- Strong analytical, communication, and incident-handling skills.
- Ability to work in live operational environments with ownership and attention to detail.