About the role
Responsibilities:
- Outbound Calling: Initiate cold and warm calls to leads using pre-defined scripts to promote products or services.
- Inbound Handling: Address incoming calls to assist customers with inquiries, complaints, or service information.
- Lead Conversion: Understand customer requirements, overcome objections, and close sales or schedule appointments.
- Database Management: Update and maintain accurate records of all customer interactions, successful calls, and feedback in the CRM system.
- Follow-ups: Schedule regular call-backs to nurture prospects and ensure customer satisfaction.