About the role
Key Responsibilities:
§Ensure processing of all Work Orders (TT) for fixed line businesses in the client provided CRM applications with the given SLAs and quality metrics.
§Understand the client requirement and provision the services and close the WOs in the systems
§Key tasks include validation of orders, Vendor qualification, Pricing and rate management.
§Take complete ownership of the cases and ensure closure of the WOs successfully
§Identify process improvement opportunities and implement the same in consultation with TLs
§Inter-department coordination for Order exception/execution management.
§Data Integrity Check and validation during Order execution.
·Work on scheduling different activities and notify end customer
·Manage end to end project till completion
·Take follow up, coordinate with different teams, stake holders and customer,
for timely closure of project
·Escalate issue to respective team/person
·Sending timely notification to end customer related to project
§Handling customers queries/complaints and divert them to concern department
Qualification:
BSC / / BA / MA / MBA / IT Graduate, BCA etc.
Experience:
1-3 years of Telecom experience preferably in Telecom fulfilment activities, Experience of working in Telecom relat
Qualifications: BACHELOR OF COMMERCE