About the role
•Answer phones and respond to customer requests•Display empathy/ understanding of the issue/ concern towards customer•Provide quick and effective resolution to the customer's queries•Should be able to communicate clearly, both written and in speech•Experienced candidates should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions•Upsell/Sell product and services; place customer orders in computer system•Provide customers with product and service information•Transfer customer calls to appropriate staff (as and when asked for)•Identify, research, and resolve customer issues using the computer system and applications•Follow-up on customer inquiries, if not immediately resolved•Multi-tasking ability•Should be comfortable working for 6 days a week•Willing to work in rotational Off•Willing to work in rotational shifts•Login for 9 hours a day