About the role
Target & Revenue Ownership: Own overall team sales targets, monthly/quarterly revenue goals, and average deal sizes. [1] Team Leadership & Coaching: Recruit, onboard, train, and mentor telesales representatives; conduct regular 1-on-1s and performance reviews. [1] Performance & Data Management: Track daily/weekly KPIs (call volume, conversion rates, upsell/cross-sell value) using CRM software like Salesforce. [1] Strategy & Script Development: Design and refine sales scripts, outreach campaigns, pitch strategies, and objection-handling frameworks. [1, 2, 3] Operations & Compliance: Ensure team adherence to company policies, sales targets, and telemarketing regulations or "Do Not Call" guidelines. [1, 2] Escalation & Conflict Resolution: Handle escalated customer complaints, complex negotiations, and high-value deal closures