About the role
1. Dealer Management & Development
·Onboard new dealers and monitor dealer performance and sales funnel, resolving blockers proactively.
·Conduct dealer sales coaching, training sessions, and periodic performance audits.
·Support dealers with local marketing collateral and clear incentive communication.
·Drive dealer productivity, retention, and overall channel growth in the assigned district.
2. Dealer B2C Sales & Local Lead Generation
·Generate quality B2C leads and close sales through authorized dealers using Ecozen vendor codes.
·Sell solar kits through dealer partners while ensuring all orders are booked under the respective dealer's Ecozen vendor code.
·Conduct customer need analysis, provide suitable solutions, and resolve sales process blockers.
·Drive local lead generation through dealers, field teams, marketing activities, and outreach programs to build a strong sales funnel.
·Encourage customer referrals and dealer-led lead generation initiatives to maximize conversions.
·Ensure timely payment collection, portal order entry, and achievement of district sales targets.
3. Customer Experience
·Track the customer journey from inquiry to installation completion.
·Collect post-installation feedback and ensure prompt issue resolution.
·Ensure customers receive proper documentation, guidance, and post-installation support.
·Achieve high CSAT through proper need understanding and correct solutioning.