About the role
•Defining and documenting customer business functions and processes
• Identifying, defining and documenting business needs and objectives, current operational procedures, problems, input and output requirements and levels of systems access after consulting with functional unit management and personnel
• Analyzing the practicability of and developing requirements for new systems and upgradations to existing systems
• Ensuring the system design is perfect as per the needs of the users
• Helping in developing a comprehensive change in management strategy for the court
• Maintaining wizard-driven configuration tables in the case management system
• Participating in user acceptance testing and undertaking the functionality testing of new system
• Assisting technically in training and coaching professional and technical staff
• Developing a training curriculum and conducting formal training sessions covering assigned systems module
• Acting as a team lead on designated projects or assignments and providing work direction to one or more technical or clerical staff.