About the role
Location: Kochi, Kerala
Qualification: Bachelor's Degree (Mandatory)
Experience: 2–3 Years of experience in airline ticketing or travel agency operations.
Salary: ₹25,000–₹30,000 per month
Responsibilities
- Handle flight reservations, ticket issuance, and booking management.
- Process ticket reissuance, cancellations, and refunds.
- Use Amadeus and Galileo reservation systems for flight bookings and fare enquiries.
- Assist customers with itinerary changes, ticket modifications, and travel-related queries.
- Coordinate with airlines, travel agents, and customers to ensure smooth ticketing operations.
- Maintain accurate booking records and ensure timely completion of ticketing tasks.
Requirements
- Bachelor's degree is mandatory.
- 2–3 years of experience in airline ticketing or travel agency operations.
- Hands-on experience with Amadeus and Galileo reservation systems.
- Knowledge of ticket issuance, reissuance, cancellations, and refund procedures.
- Good communication, customer service, and problem-solving skills.
- Strong attention to detail and the ability to manage multiple bookings efficiently.