About the role
Job Purpose The role is required to ensure enhanced customer satisfaction levels on retail new business issuance front, by ensuring effective co-ordination & liaison with various internal departments to resolve day to day issues and queries of the branches so as to facilitate policy issuance with adherence to SOP Job Context & Major Challenges Job Context / Job Challenges: • A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1 • ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products. • ABHICL’s vision has always been digital. The company has been successful in adopting paper-less approach right from identifying to on-boarding to delivering seamless experience of its customers & employees. • Co-operation from stakeholders in timely execution of Risk Actionable & Internal audit (including sharing of data requirement to management response for closure of audit report) Key Challenges for the role • Monitor and work closely with Data Entry vendors to ensure their productivity and accuracy standards are delivery as per the set standards/timelines. • Manage the processing of applications as per the channel and catering to the customization requirements, applying knowledge of fundamentals & technical know-how. Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Ensure issuance of assigned new policies within TAT, meeting servicing needs, Accuracy and Customer Satisfaction • Close all transactions to ensure issuance within given TAT • Identify outlier & highlight to the manager. • Execute assigned projects as per defined schedule & milestones & provide inputs KRA2 Assist in Launch of New Plans • Active involvement with Internal stakeholders with regards to launch of new products • Ensure implementation of the new products / plan are within the set timelines KRA3 System Development • Implement system development and process improvement • Ensure prompt follow-up with the IT teams for completion of projects • Ensure closure of production issues KRA4 MIS, Reporting and Documentation • Ensuring all internal and external client related MIS and reports are submitted as per the defined SLA • Responsible for reconciliation of accounts and invoices.