About the role
Handle walk-in customers and resolve queries related to policies Assist customers with policy issuance, endorsement, and servicing requests Provide information on premium payments, due dates, and policy status Process requests such as address change, nomination update, revival, surrender Verify and validate KYC documents as per compliance requirements Ensure accuracy in data entry and documentation Guide customers on premium payment options Follow up on pending premiums and lapsation cases Support renewal collections Guide customers on claim procedures and documentation Coordinate with claims team for timely processing Provide updates on claim status Address and resolve customer complaints within TAT Escalate unresolved issues to concerned teams Maintain proper records of complaints and resolutions