About the role
Galaxy Flights is looking for an experienced Tour Package Team Manager for its UK process. The role involves both handling UK customer tour package queries and managing a team of executives. The candidate will be responsible for driving sales, managing operations, and ensuring smooth execution of international holiday bookings.
Responsibilities:
- Handle UK customer inquiries for international holiday and tour packages.
- Design and customize travel itineraries (Europe, Dubai, Bali, Thailand, etc. ).
- Manage end-to-end booking process including flights, hotels, transfers, and sightseeing.
- Handle escalations and provide timely resolution for customer issues.
- Lead, guide, and monitor a team of travel consultants/executives.
- Assign work, track performance, and ensure target achievement.
- Improve conversion rates and drive sales performance.
- Coordinate with vendors and suppliers for smooth travel execution.
- Maintain reports, MIS, and daily performance tracking.
- Ensure high-quality customer experience for UK clients.
Requirements:
- Strong experience in travel sales / tour package handling (UK process preferred).
- Proven ability to handle both sales and team management.
- Excellent communication and convincing skills.
- Strong knowledge of international travel destinations and holiday packages.
- Leadership and decision-making abilities.
- Ability to multitask in a fast-paced environment.
- Graduate in any stream.
- 2-5 years of relevant experience required.
- Female candidates preferred for this role.
Preferred Skills:
- Experience in UK travel process or international BPO.
- Prior experience in handling holiday packages for UK clients.
- Experience in team leadership or supervisory roles.