About the role
Group Company: AU Small Finance Bank Limited
Designation: Trainee Centre Manager - MFIB - Sales & Services
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Assist in managing daily branch operations to ensure smooth functioning and adherence to bank policies and procedures.
- Drive sales of microfinance and other banking products by identifying customer needs and providing tailored financial solutions.
- Develop and maintain strong relationships with customers to enhance customer retention and satisfaction.
- Support the implementation of sales strategies and service initiatives to achieve branch targets and business growth.
- Monitor and ensure compliance with regulatory requirements and internal controls to mitigate operational risks.
- Lead and motivate the branch team to achieve individual and collective performance goals.
- Prepare and analyze branch performance reports to identify areas for improvement and implement corrective actions.
- Coordinate with cross-functional teams to resolve customer issues promptly and efficiently.
- Participate in training programs to continuously upgrade knowledge of financial products, market trends, and sales techniques.
- Contribute to community outreach and financial literacy programs to promote the bank’s services and brand.
- Microfinance Product Knowledge
- Customer Relationship Management
- Sales Strategy Execution
- Branch Operations Management
- Regulatory Compliance
- Risk Management
- Team Leadership and Motivation
- Financial Reporting and Analysis
- Problem Solving and Decision Making
- Communication and Interpersonal Skills
- Market Research and Customer Needs Assessment
- Time Management and Organizational Skills
- Bachelor’s degree in Business Administration, Finance, or a related field from a recognized university.
- Prior experience or internship in sales, customer service, or banking operations within the financial services industry is advantageous.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#