About the role
About AmuraAmura Marketing is a next generation Martech company, delivering end-to-end marketing and sales solutions to leading brands in India. The company's ethos is built upon the philosophy of 'Marketing Engineered', an approach that delivers marketing & sales solutions through innovative ideas in design, engineering and technology.Connect with us to be a part of Team Amura and the ever-changing, exciting digital world!
Responsibilities:Handle outbound and inbound customer calls on behalf of the Symphony team.Provide clear and accurate information about Symphony’s products/services.Assist customers with basic queries, product details, and service-related questions.Record customer interactions, feedback, and follow-up requirements in the system.Follow calling scripts and service guidelines provided by Symphony.Ensure timely follow-ups with customers to close queries or gather required details.Escalate complex issues to the appropriate Symphony support teams when needed.Maintain professionalism, courtesy, and brand alignment during every interaction.Achieve daily/weekly call and follow-up targets.
Requirements:Good verbal communication skills (English and local language).Basic computer knowledge and ability to update CRM/call logs.Customer-first attitude with polite and confident communication.Prior telecalling/customer service experience preferred.Ability to understand product information and explain it clearly to customers.