About the role
Contract Management Officer – Service Contracts is responsible for and oversees:
• Ensure rosters of service contract staff is shared to the user departments on regular basis.
• Liaise with user departments and effectively coordinate with vendors to ensure that no shortage of approved manpower.
• Liaise with user departments to obtain KPI scores on timely manner.
• Monitoring of vendor KPI’s and implement suitable actions as per agreement in case of noncompliance of KPI score.
• Conduct regular meetings between vendors and users to establish better communication and resolve issues.
• Review the performance of all service contracts with the stakeholders.
• Proactively review and audit all service vendors to ensure there is no potential risk of unrest, strike etc.
• Ensures the receipt of vendor invoices on timely manner, payment to vendors and payment to employees from vendors on time.
• Visit to stations and depots on regular interval to check whether all contractual deliverables are being met or not.
• Address and resolve issues through appropriate cooperation with SCM and LTMRHL.
• Ensure that all the contractual covenants are fulfilled by the vendor (submission of PBG before commencement of contract, signing of contract before commencement of services).
• Visit to stations and depots on regular interval to check whether all contractual deliverables are being met or not.
• Liaise with F&A department for vendor account reconciliation.
• Basic knowledge of Budget Monitoring and Legal terms • Prepares contractual letters in consultation with Management.
• All relevant MIS’s should be maintained.