About the role

All about Zeta Suite
Zeta is the world’s first and only Omni Stack for banks and fintechs. We are rethinking payments from core to the edge, led by the vision to augment the purpose of money and banking with technology. A single, modern software stack comprising processing, loans, customizable mobile and web apps, fraud engine, and rewards for retail banking.
We are a new-age, high-growth startup (& a unicorn!) founded in 2015 by two visionary leaders Bhavin Turakhia & Ramki Gaddipati, whose entrepreneurial legacy & excellence has put us on top of the global fintech ecosystem. Zeta counts amongst its customers, over 10 banks and 25 fintechs, across 8 countries - some of our notable clients include Sodexo - a leading issuer of employee benefits & rewards with over 30 million global users, and HDFC Bank - the 14th largest bank by market cap in the world.Learn more about our manifesto & beyond.What is the job like?

Create and conduct training programs for new hires

Deep understanding of the different processes, update existing processes and templates and create material that can be used in classroom session

Identify training needs , create either individual or team specific training plans

Introduce new methods and approaches to make training sessions more effective

Build an effective training programs that covers both classroom and remote sessions

Benchmarking against competition and keeping abreast of the landscape for which the training programs are conducted

Ensure a max throughput from a training batch right from the classroom to the production floor

Collaborate with leaders in the extended teams like Support, product, quality etc to ensure batch inflows are planned as per training schedules

Key result areas

Scheduling and conducting training programs

Create a training syllabus that covers all aspects of the processes that need to be covered

Review mechanisms to measure effective training sessions that covers in class performance and also post certification go live metrics for a defined period

Feedback sharing with stakeholders and incorporating suggestions for improvements

Who should apply for this job?

Graduate from a reputed university

Should have 2-4 years of experience in BFSI Product & Process training, directly involved in training teams in size of 12+

Should have created training material, managed and conducted training sessions

Planning and execution of training programs , requiring back to back sessions

Knowledge and experience of running successful training programs remotely

Either worked directly or have sufficient knowledge of CMS and customer supports tools

Worked with a outsourced partner / client to design , coordinate and implement training sessions

Excellent verbal and written skills, adept with MS office - G-Suite and other communication tools

Trainer Specialist- Customer Operations

About the role

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