About the role
Role Summary Lead end-to-end transformation across Trust & Safety pipelines, including data annotation, localization, AI data training, and content moderation. The role focuses on enabling AI-led, scalable, and compliant operations, transitioning from manual/reactive workflows to proactive, automated, and human-in-the-loop ecosystems.
Key Responsibilities •Carving out attractive AI led solutions for both existing engagements & new delas/RFPs/RFIs •Define and implement transformation across annotation, localization, and moderation workflows •Enable human-in-the-loop models for accuracy and contextual judgement •Identify inefficiencies and drive improvement in accuracy, consistency, SLA adherence, and productivity metrics •Translate Trust & Safety policies into operational workflows and annotation guidelines •Ensure compliance with platform policies, legal regulations and content standards •Collaborate with internal tech teams on tools, platforms, and model performance •Generate insights to improve model performance and operational efficiency •Identify abuse patterns, harmful content trends, and risk areas •Collaboration with Operations, QA teams & Business stakeholders •Support solutioning, Transformation roadmap development •Present insights and recommendations to internal and external stakeholders
Technical Skills: •Experience in Trust & Safety / Content Moderation / Data Annotation / Localization operations •Understanding of AI training data lifecycle and content moderation workflows •Strong process improvement mindset (Lean / Six Sigma exposure preferred) •Familiarity with annotation tools, moderation platforms, AI/ML ecosystems •Exposure to analytics tools (Excel, BI dashboards)
Leadership Competencies: •AI-led transformation experience •Strong communication and stakeholder management •Ability to handle sensitive content environments responsibly
Education: •Bachelor’s degree (any discipline; analytics/technology preferred) •3–6 years of experience in Trust & Safety / Content moderation / Data operations OR Data annotation / AI data training / localization pipelines (Preferred)
Qualifications: MASTER OF BUSINESS ADMINISTRATION