About the role
About the Opportunity
A fast-scaling travel-tech platform operating across India, we empower seamless corporate and leisure travel experiences through digital-first solutions. Our remote team builds frictionless booking, itinerary management, and real-time support systems for thousands of travelers monthly—combining automation with human expertise to deliver reliability and care at scale.
Role & Responsibilities
- Handle end-to-end travel support for corporate and individual clients—including flight, hotel, visa, and ground transport bookings.
- Resolve real-time travel disruptions (delays, cancellations, rebookings) with speed and empathy, ensuring minimal client impact.
- Collaborate with global vendors, airline partners, and internal ops to secure best rates and confirm critical reservations.
- Document and escalate complex cases, maintaining SLA compliance and post-resolution feedback loops.
- Use CRM and travel platforms (Amadeus, Sabre, or similar) to manage bookings, track changes, and generate reports.
- Proactively notify travelers of itinerary updates and provide pre-travel guidance (visa requirements, baggage rules, local alerts).
Skills & Qualifications
- Must-Have
- Amadeus
- Sabre
- Galileo
- Travelport
- CRM Software
- MS Office Suite
- Zendesk
- Slack
- Preferred
- Experience with corporate travel policies
- Knowledge of visa & immigration rules (Schengen, US, UK, etc.)
- IATA certification
Benefits & Culture Highlights
- Performance bonuses tied to client satisfaction and resolution speed.
- Monthly upskilling sessions on emerging travel tech and automation tools.