About the role
Summary
We are seeking a dedicated professional to join our IT Services team in Noida as a Travel Voice Customer Support agent. This pivotal role involves managing inbound voice interactions to deliver exceptional service to our airline clients and their passengers. The ideal candidate will leverage over a year of specific experience in travel processes to resolve inquiries, manage customer relationships, and ensure seamless service delivery within a rotational shift environment.
Responsibilities
- Handle incoming voice calls to address customer queries related to travel bookings and airline services.
- Utilize strong problem-solving abilities to troubleshoot issues and provide accurate resolutions efficiently.
- Maintain and nurture positive customer relationships throughout all interactions.
- Execute tasks within a rotational shift schedule to ensure 24/7 operational coverage.
- Apply specific knowledge of travel processes to guide customers through complex booking or itinerary changes.
- Adhere to office-based work protocols located in Noida.
RequirementsRequirements:
- Minimum of one year of hands-on experience specifically within the travel industry or airline customer service sectors.
- Proven expertise in voice process operations and direct customer support.
- Exceptional verbal communication skills capable of conveying information clearly and professionally.
- Demonstrated ability to handle customer queries and resolve conflicts effectively.
- Strong problem-solving capabilities to manage diverse service scenarios.
- Proficiency in Customer Relationship Management (CRM) practices.
- Flexibility to work across various rotational shifts.
- Willingness to work from the office in Noida.
₹3 LPA