About the role
Product Support Engineer II -Server
Your Mission
As a Product consultant, you will be responsible for UiPath software support in the pre-sales and post-sales stages and support the customers by taking their feedback to enhance the product.
This is what you'll do at UiPath
Escalation point of contact for UiPath software support in pre-sales and post-sales stages
In charge of the overall Product Support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools
Help UiPath customers with Technical/Product issues.
Routing Feedback to the Product team
This is what you'll bring to the team
Must Have Technology
B.E/B.TECH in Computer Science/or equivalent degree
5-7 years of experience in Application Support or Product support
Network protocols, network administration, and network security knowledge.
Experience using automated monitoring tools (SCOM, SCCM, Nagios)
Experience with Web Server technologies, especially IIS
Strong virtualization experience using Hyper-V, VMWare, Citrix XenApp/Xen-Desktop
Proven experience in creating Server Cluster Architectures (Failover Clusters, High Availability systems)
Good Knowledge of Microsoft Active Directory and SQL Server
Knowledge of ITIL and industry best practices for support.
Good knowledge of security as it relates to cloud-based infrastructure.
Added Advantage
Experience with workstation management systems and desktop imaging advanced cloud-based certification (AWS/Azure/Google) is an added advantage.
Linux knowledge is a plus.
Previous RPA experience working with UiPath, Automation Anywhere, Blue Prism, and Open-Span is a plus.
Soft-Skills
Very good communication and Customer Presentation Skills
Fluent in written and spoken English.
Excellent problem-solving skill