About the role
Responsibilities:
- Monitor and troubleshoot unified communication systems.
- Resolve incidents and recurring technical issues.
- Manage change requests and update knowledge base articles.
- Coordinate with vendors and internal teams.
- Maintain system stability and improve operational processes.
Requirements:
- Unified Communication and Collaboration Operations.
- Incident and Problem Management.
- Network Protocols and Troubleshooting.
- Change Management (RFC).
- Vendor Coordination.