About the role
- Operations Management: Direct daily clinical and non-clinical workflows, ensuring smooth coordination across the out-patient department (OPD), in-patient department (IPD), and operation theaters (OT).
- Financial & P&L Oversight: Drive bottom-line profitability, manage budgets, control costs, and optimize resource allocation to achieve unit targets and positive EBITDA.
- Quality & Compliance: Implement hospital policies, lead patient safety programs, and maintain readiness for accreditations and regulatory standards.
- Clinical Coordination: Serve as a bridge between hospital management and medical staff, supporting doctor engagement and optimal resource utilization.
- Patient Experience: Monitor and improve service quality, resolve grievances, and elevate overall patient satisfaction scores.
- Claims & Revenue Cycle: Oversee billing, third-party administrator (TPA) insurance desks, government panels (such as Ayushman/PM-JAY), and timely debt collections
- Education: Master’s degree in Hospital Administration (MHA), Healthcare Management (MBA), or Business Administration.
- Experience: 7 to 15 years of progressive experience in hospital operations and general management, with verified P&L responsibility.
- Core Skills: Strong leadership, financial acumen, mastery of hospital workflows, and deep knowledge of healthcare regulatory compliance.