About the role
Job Purpose The position is responsible for managing and enhancing Partner Portal web journeys by. Duties and Responsibilities 1. Requirement gathering and documentation • Product manager for building and supporting the Partner Portal Web Journey • Understand business requirements, customer journey gaps and digital platform enhancement needs from business stakeholders. • Understand Compliance (RBI, CAS, outsource Compliance) requirements / Adherence applicable to Partner journey's and solution along with business, IT, Partner experience , Compliance stakeholders. • Prepare BRDs, user stories, process flows, screen-level requirements and acceptance criteria for assigned initiatives. • Maintain requirement trackers, dependency logs and version control for all assigned product changes. • Coordinate requirement walkthroughs with Technology, Design, Analytics, Compliance teams. 2. Product delivery and execution support • Support in delivery of Web product features from requirement finalization to go-live. • Drive governance, gap assessments, and compliance reviews to ensure ongoing regulatory adherence across partner platforms and processes. • Track project milestones, sprint progress, open dependencies, issue closures and delivery timelines. • Coordinate with IT and cross-functional teams to ensure scope clarity, timely clarifications and execution discipline. • Highlight risks, deviations and blockers proactively for governance and escalation • Partner Data analysis and creating PowerBI reports and publishing MIS 3. UAT, defect and release governance • Prepare UAT scenarios, test cases and validation checkpoints basis approved requirements and journey flows. • Coordinate UAT execution with business users and ensure defects are logged, prioritized and tracked to closure. • Validate fixes, maintain defect tracker and support go-live readiness sign-off documentation. 4. KPI monitoring and post-live tracking • Track post-live performance for assigned journeys including traffic, leads, funnel conversion, drop-offs and feature adoption. • Coordinate with Analytics teams for dashboard validation, data accuracy and metric-level insights. • Prepare periodic performance updates and share actionable observations with PO Lead. • Support improvement backlog creation based on Partner behavior, KPI trends and business feedback. 5. Partner journey and UI/UX coordination • Work with DCX/UI-UX teams to review screen flows, wireframes, content and Partner communication for journeys. • Identify Partner friction points and recommend practical journey improvements to improve completion and conversion. 6. Stakeholder coordination and governance reporting • Coordinate with Business, PMG, IT, Analytics, Design, Compliance teams for assigned initiatives. • Prepare project status notes, meeting minutes, action trackers, issue logs and governance updates. • Ensure timely follow-up and closure of action items across stakeholders. Key Decisions / Dimensions • Recommendation on UAT test coverage, defect severity and readiness inputs for release sign-off. • Recommendation on requirement clarifications, scope observations and execution dependencies. • Identification of journey improvement opportunities based on KPI trends, customer feedback and UAT observations. • Escalation of unresolved issues, delayed action items and critical defects to PO Lead. Major Challenges • Capturing clear requirements and managing frequent changes without impacting committed delivery timelines. • Coordinating with multiple stakeholders for timely clarifications, UAT support and defect closure. • Ensuring quality UAT execution and release readiness across multiple App and Web journeys. • Maintaining accurate KPI tracking and providing actionable insights after go-live. Required Qualifications and Experience a) Qualifications • Graduation in Engineering, Technology, Management, Business or related discipline. • Post-Graduation / MBA preferred but not mandatory. b) Work Experience • Minimum 4 - 8 years of experience for Manager in Digital Product, Project Delivery, Business Analysis, UAT or Digital Platforms. • Experience in BFSI / FinTech / Digital Lending / Consumer Platforms preferred. • Strong understanding of requirement documentation, UAT management, release governance and digital journey monitoring. • Ability to coordinate with cross-functional stakeholders and drive action closure within timelines. Functional Knowledge • Demonstrated ability to lead cross-functional discussions, stakeholder alignment, governance reviews, and solution implementation for compliance-driven programs. • BRD/user story preparation, process mapping, UAT execution, defect tracking, release readiness, KPI monitoring, dashboard validation, App/Web customer journeys and stakeholder coordination.