About the role
Job Purpose “This position is open with Bajaj Finance ltd.”To manage Social Media Complaints related to Company Reputation.Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties and Responsibilities 1.Minimizing fraud complaints to ensure robust company reputation2.Ensure that - All fraud complaints to be investigated completely and coordinate with field team for further action. 3.Coordinate with Field team to file police complaints/FIR against Fraudster.4.Ensuring strong deterrent is sent in market by timely action and investigations of all fraud cases.5.Improvising preventive process to reduce the reputation fraud complaints6.Building metrics and dashboards of all fraud related process to enable effective management of each process and drive efficiencies.7.Ensuring strong deterrent is sent in market by timely action and investigations of fraud cases. Required Qualifications and Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.