About the role
IT Support Engineer (L1/L2)
Job Location: Chennai
Work Mode: Work From Office (WFO)
Work Timings: 12:00 AM – 8:00 AM IST / 8:00 AM – 4:00 PM IST
Salary: ₹15,000 per month
Accommodation Support: ₹5,000 per month
Job Overview
We are looking for an IT Support Engineer (L1/L2) to join our team in Chennai. The role involves providing technical support to customers/users, troubleshooting IT-related issues, and assisting with day-to-day technical operations.
The position also involves exposure to inside sales, lead generation, Go-To-Market (GTM), and business development activities, providing candidates with an opportunity to develop both technical and customer-facing skills.
Key Responsibilities
* Provide L1/L2 technical support to users and customers.
* Troubleshoot and resolve hardware, software, system, and basic network-related issues.
* Identify, diagnose, and resolve technical problems within defined timelines.
* Respond to customer/user queries and provide appropriate technical assistance.
* Maintain proper records of technical issues, resolutions, and follow-ups.
* Escalate complex technical issues to the appropriate team when required.
* Assist with customer communication and support activities.
* Support inside sales and lead generation activities.
* Assist in customer outreach and follow-up activities.
* Participate in Go-To-Market (GTM) initiatives.
* Support business development activities and customer engagement.
* Coordinate with internal teams to ensure timely resolution of customer requirements.
Required Skills
* Basic understanding of IT support and troubleshooting.
* Good knowledge of computer hardware, software, and operating systems.
* Basic understanding of networking concepts is an advantage.
* Good verbal and written communication skills.
* Strong problem-solving and customer-handling skills.
* Ability to work independently as well as part of a team.
* Willingness to work in rotational shifts.
* Willingness to work from the office in Chennai.
* Interest in learning both technical support and business development activities.
## Qualification
* Any Bachelor's degree / Diploma in Computer Science, Information Technology, or a related field.
* Freshers and candidates with relevant IT support experience may apply.
## Employment Details
* Work Mode: Work From Office
* Location: Chennai
* Shift: 12:00 AM – 8:00 AM IST / 8:00 AM – 4:00 PM IST
* Salary: ₹15,000/month
* Accommodation Support: ₹5,000/month
* Probation: 6 months
* Performance Review: Every 6 months after successful completion of the probation period
* Salary Revision: Based on performance during the review period
Why Join Us?
* Opportunity to build hands-on experience in IT Support.
* Exposure to customer support and business development.
* Opportunity to develop both technical and communication skills.
* Accommodation support provided.
* Performance-based career growth and salary revision.
Interested candidates can apply with their updated resume.
Qualification
* Any Bachelor's degree / Diploma in Computer Science, Information Technology, or a related field.
* Freshers and candidates with relevant IT support experience may apply.
Chennai - WFO
- Experience : 0 to 1 Years